Overview

At AddOnDex, we understand that your personal information is valuable. This privacy policy explains how we collect, use, store, and protect your data when you interact with our 3D asset integration services and educational programs. We're committed to transparency and want you to feel confident about sharing information with us.

This policy applies to all interactions with our website at addondex.com, our educational programs, and any communications you have with our team. We operate under Taiwan's Personal Data Protection Act and maintain high standards for data security.

Information We Collect

Information You Provide Directly

When you register for our learning programs or contact us for support, we collect information you voluntarily provide. This includes your name, email address, phone number, and details about your game development experience. We also collect payment information when you enroll in paid programs, though this is processed securely through our payment partners.

Technical Information

Our website automatically collects certain technical data to improve your experience. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to understand which resources are most helpful and to optimize our platform performance.

Educational Progress Data

For students in our programs, we track your progress through lessons, assignments completed, and participation in discussions. This helps us provide personalized feedback and ensure you're getting the most from your learning experience.

How We Use Your Information

• Program Administration: Managing your enrollment, tracking progress, and providing course materials
• Communication: Sending you important updates about your programs and responding to your questions
• Support Services: Helping you troubleshoot technical issues and providing guidance on 3D asset integration
• Platform Improvement: Analyzing usage patterns to enhance our educational content and website functionality
• Marketing Communications: Sending you information about new programs and resources (you can opt out anytime)

We never sell your personal information to third parties. Any data sharing we do is limited to essential service providers who help us deliver our educational programs effectively.

Data Storage and Security

Your personal information is stored on secure servers with industry-standard encryption. We use multiple layers of protection including firewalls, encrypted connections, and regular security audits. Our team receives training on data protection best practices.

Payment information is handled by certified payment processors and is never stored on our servers. We maintain backups of educational content and progress data to prevent loss, but these backups follow the same security standards as our primary systems.

International Data Transfers

While our primary operations are based in Taiwan, some of our service providers may process data in other countries. We ensure these partners meet appropriate data protection standards and have contractual agreements in place to protect your information.

Data Sharing and Third Parties

We work with a limited number of trusted partners to deliver our services effectively. This includes payment processors, email service providers, and cloud hosting services. Each partner is carefully vetted and contractually required to protect your data.

Service Providers We Work With:

• Payment processing companies for secure transaction handling
• Email platforms for sending course updates and communications
• Cloud storage providers for hosting educational content
• Analytics tools to understand website usage and improve our services

We may also share information if required by law or to protect the safety and rights of our users and staff. Any such sharing would be limited to what's legally necessary and we would notify affected users when possible.

Your Rights and Choices

You have significant control over your personal information. You can request to see what data we have about you, ask us to correct inaccurate information, or request deletion of your data in many circumstances.

Specific Rights Include:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to update or fix incorrect information
• Deletion: Request removal of your data (subject to legal and contractual obligations)
• Portability: Get your data in a format you can use elsewhere
• Marketing Opt-out: Unsubscribe from promotional emails at any time

To exercise these rights, contact us using the information provided below. We'll respond within 30 days and may need to verify your identity to protect your privacy. Some requests may take longer if they're complex, but we'll keep you informed of our progress.

Data Retention

We keep your information only as long as necessary to provide our services and meet legal obligations. For active students, we maintain full records during enrollment and for two years after program completion to provide ongoing support and certification verification.

Marketing contact information is kept until you unsubscribe or request removal. Technical data and usage analytics are typically anonymized after 12 months. Financial records are retained according to Taiwan tax and business regulations.

When we delete your data, it's removed from all active systems. Backup copies may persist temporarily but are also purged during regular backup cycles. We can provide more specific retention timelines for different types of data upon request.

Cookies and Tracking

Our website uses cookies to remember your preferences and improve your experience. Essential cookies help the site function properly, while analytics cookies help us understand how visitors use our resources. You can control cookie settings through your browser, though disabling essential cookies may affect site functionality.

We don't use invasive tracking or sell your browsing data to advertisers. Our analytics focus on understanding which educational content is most valuable and how we can improve the learning experience for future students.

Children's Privacy

Our services are designed for adult learners and professionals in game development. We don't knowingly collect personal information from children under 16. If we discover we've inadvertently collected such information, we'll delete it promptly. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our services and legal requirements. Significant changes will be communicated to active users via email and prominently posted on our website. The effective date at the top of this policy shows when it was last updated.

We encourage you to review this policy periodically, especially if you're an active student or subscriber to our services. Continued use of our services after policy updates constitutes acceptance of the revised terms.